Shipping policy

At Lussovi, we're committed to delivering your order quickly, safely, and transparently. This policy explains our processing times, delivery methods, and what to expect after you place an order.

Order Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Orders placed after 12:00 AM GMT-5 will be processed the next business day.
Please note: weekends and public holidays are not counted as business days.

Delivery Timeframes
Once dispatched from our warehouse or partner facilities, estimated delivery time is 5-9 business days.
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasonal demand.

Shipping Locations & Carriers
We ship worldwide using trusted carriers, including:
USPS
Canada Post
Australia Post
Local postal and courier partners in your region

Shipping Costs
Free standard shipping on orders over $100 USD.
Orders under $100 USD, shipping charge is $14.99 for Hawaii, Alaska, Puerto Rico and armed forces locations and $6.99 for the rest of the location across USA.

Pre-Orders & Back-Orders
If your order contains pre-ordered or back-ordered items:
Available items will ship immediately.
Remaining items will ship as soon as they are in stock.
You will not be charged extra shipping for split deliveries.

Order Tracking
Once shipped, you'll receive a tracking number via email.
Tracking updates may take 1-3 business days to appear.
You can track your order on our Order Tracking Page.

Address Accuracy
Lussovi is not responsible for orders delivered to an incorrect address provided by the customer at checkout. Once an order has been dispatched to the address submitted, it is considered fulfilled. No refund or replacement will be issued in such cases. If you need to update your address, contact us immediately at support@lussovi.com before your order is processed.

Lost or Stolen Packages
If tracking shows your package as delivered but you haven't received it:
Check with household members or neighbors.
Contact the carrier directly with your tracking number.
If you still need assistance, email us at support@lussovi.com.
Lussovi is not responsible for packages marked as delivered by the carrier.

Contact Information
Company Name: Ascend Digital Commerce LLC
Email: support@lussovi.com
Phone: +1 (800) 983-5491
Address: 1309 Coffeen Avenue STE 18450, Sheridan, Wyoming, 82801
Business Hour: From Monday to Friday: 9:00 AM to 5:00 PM (GMT-5)
Response Hour: We expect to reply within 24-48 hours to most queries.